Vienna, in our guests’ words.

Kedves Sandor! Nagyon köszönjük, hogy megosztotta velünk tapasztalatait. Örömmel halljuk, hogy elégedett volt a tisztasággal, a központi elhelyezkedésünkkel, valamint a könnyű és kedves egyeztetéssel – ez számunkra rendkívül fontos. Elnézést kérünk a hőség miatt, és sajnáljuk, hogy a ventilátor zajos volt és nem hozta meg a kívánt enyhülést. Történelmi épületünkben sajnos nem áll rendelkezésre légkondicionálás, ugyanakkor a nyári időszakban igyekszünk nagy teljesítményű ventilátorokkal és egyéb tippekkel (például a függönyök behúzásával napközben) segíteni vendégeinknek a hő elleni védekezésben. Köszönjük, hogy felhívta a figyelmünket a ventilátor hangosságára – jelzését továbbítjuk, igyekszünk még jobb megoldásokat találni. Reméljük, hogy összességében kellemesen telt az itt tartózkodása, és szívesen látjuk Önt újra, hogy még komfortosabb élményt biztosíthassunk! Meleg üdvözlettel, Igor & a Mauracher család Pension Mozart

Beste PJ, Hartelijk dank voor je positieve beoordeling en dat je ons zo aanbeveelt! We vinden het geweldig om te horen dat je de veiligheidsmaatregelen en de centrale locatie hebt weten te waarderen. Het spijt ons dat het binnen benauwd aanvoelde. Ons historische pand beschikt helaas niet over airconditioning, en hoewel we grote ventilatoren plaatsen om de temperatuur draaglijker te maken, begrijpen we dat dit bij extreme hitte niet altijd voldoende is. We nemen je feedback ter harte en blijven zoeken naar manieren om het comfort van onze gasten te verbeteren. Nogmaals bedankt voor je verblijf en je waardevolle reactie. We hopen je in de toekomst opnieuw te mogen verwelkomen bij Pension Mozart. Warme groeten, Igor & de Mauracher Familie Pension Mozart

Уважаемая Наталья, Большое спасибо за Ваш отзыв и высокую оценку — мы очень рады, что Вам понравилось наше великолепное расположение рядом с музеями, Венской оперой и всем многообразием ресторанов. Отдельно приятно слышать, что кровать и обстановка в номере были для Вас комфортными и что вентилятор помог справиться с летней жарой в отсутствие кондиционера. Мы действительно стараемся сохранить исторический облик здания, дополняя его современными удобствами. Приносим извинения за неудобства с парковкой: в центральной части Вены действительно не всегда удаётся припарковаться прямо у входа. Мы всегда рады поделиться более подробной информацией о недорогих гаражах поблизости и о том, как лучше разгрузить багаж, чтобы сделать этот процесс максимально удобным. Если Вы решите остановиться у нас снова, мы заранее предоставим дополнительную инструкцию с точными маршрутами и подсказками по парковке. Будем рады приветствовать Вас снова в Pension Mozart, чтобы Вы могли и дальше наслаждаться всем очарованием Вены и нашим гостеприимством! С наилучшими пожеланиями, Игорь и семья Маурахер Pension Mozart

Thank you so much for sharing your experience with us and for your wonderful ratings in every category! We’re delighted that you found everything to your liking, from our central location to our clean and comfortable rooms. We appreciate your comment about stroller access being slightly challenging. Since our building is historic, we understand it can be tricky navigating certain areas. We value your feedback and will keep looking for ways to make things easier for families traveling with strollers. It was a pleasure hosting you, and we hope to welcome you back to Pension Mozart on your next visit to Vienna. Until then, thank you again for your kind words and for choosing us. Warm regards, Igor & the Mauracher Family Pension Mozart

Thank you so much for your wonderful review! We’re thrilled that you enjoyed your stay at Pension Mozart and rated so many aspects—staff, cleanliness, location, facilities, comfort, and overall value—so highly. It truly makes us happy to know you found everything just right. We’re proud of our central location in a historic Viennese building, newly renovated while preserving its authentic charm. Our guests love how it’s just a short walk away from the Opera, Naschmarkt, and other great attractions. We also strive to keep everything modern and comfortable, so you can have the best of both a classic Viennese atmosphere and contemporary facilities. We can’t wait to welcome you back! Until then, if you have any special wishes—like choosing a favorite room type or asking about nearby sights—feel free to get in touch. Thank you again for your generous feedback, and we look forward to hosting you on your next visit to Vienna! Warm regards, Igor & the Mauracher Family Pension Mozart

Beste Peter, Hartelijk dank voor uw fantastische review! We zijn verheugd te horen dat u genoten heeft van de rustige ligging en de ruime kamer bij Pension Mozart. Het is onze prioriteit om een comfortabele en ontspannende omgeving te bieden voor al onze gasten. Hoewel u tevreden was over de faciliteiten en locatie, zien we dat er ruimte is voor verbetering in comfort en waar voor uw geld. We waarderen uw feedback zeer en zullen deze gebruiken om de ervaring van onze gasten verder te verbeteren. We hopen u in de toekomst opnieuw te mogen verwelkomen en u nog meer te kunnen verrassen met onze gastvrijheid en verbeteringen op basis van feedback van klanten zoals uzelf. Vriendelijke groeten, Igor & de familie Mauracher Pension Mozart

Sevgili Yankı, Güzel yorumlarınız ve Pension Mozart’ı tercih ettiğiniz için çok teşekkür ederiz. Odalarımızın genişliği ve temizliği konusunda yaptığınız olumlu değerlendirme, tüm ekibimizin özverili çalışmasının bir yansıması. Ayrıca konumumuz itibarıyla, müzeler ve alışveriş caddeleri gibi pek çok noktaya rahatlıkla ulaşmanızı umuyoruz. Bina tadilatı konusunda, rezervasyon işleminden sonra ekstra bilgi paylaşmaya özen gösteriyoruz. Ancak anlıyoruz ki bu durum sizi yine de şaşırtmış olabilir. Maalesef binanın dış cephesine dair yapılan çalışmalar, bina sahibi ve yetkililerce kontrol edildiğinden, doğrudan müdahale etme şansımız sınırlı. Bu nedenle misafirlerimize geçici rahatsızlıkları telafi etmek adına fiyatları %40’a kadar düşürüyoruz ve dileyenlere ücretsiz iptal seçeneği sunuyoruz. Çarşaflarla ilgili yaşadığınız probleme hızlıca çözüm üretebilmiş olmak bizi mutlu etti. Konforunuz ve memnuniyetiniz birinci önceliğimizdir. Sizi tadilatlar tamamen bittikten sonra tekrar ağırlamaktan mutluluk duyarız. Herhangi bir sorunuz olduğunda lütfen çekinmeden telefon veya WhatsApp üzerinden bizimle iletişime geçebilirsiniz. Saygılarımızla İgor & Mauracher Ailesi

Thank you, Adrian, for your perfect score and for highlighting the responsive hosting and excellent location of our Pension Mozart. We apologize for the inconvenience you experienced when you left your key card inside the room. While our self-service model aims to enhance flexibility, such incidents can understandably be frustrating. Our team acted swiftly to assist you within 40 minutes, and we're exploring options to implement a backup solution to prevent delays in the future. We're delighted that you enjoyed your overall stay and found value in our central Vienna location. Your feedback motivates us to continue improving our facilities and guest experience. We invite you to visit again soon and enjoy the updates we're making based on guest feedback. Thank you for your understanding and for choosing Pension Mozart! Warm regards, Igor & the Mauracher Family Pension Mozart

Thank you for your wonderful review and for choosing Pension Mozart for your stay in Vienna. We're delighted to hear that you appreciated our recent renovations, the comfort of our large beds, spacious bathrooms with strong water pressure, and the ease of our self check-in and check-out processes. It's also gratifying to know that our prompt communication and luggage storage services met your expectations. Regarding your note about the proximity to public transport, we understand that our central location allows for many attractions to be within walking distance. While public transport is readily accessible, many guests find walking to be a convenient and enjoyable way to explore the city. As for the absence of air conditioning, we acknowledge that our historic building does not permit its installation. However, we provide large fans in all rooms to ensure your comfort during warmer days. We're pleased to hear that this arrangement was satisfactory for you. Your feedback is invaluable to us, and we continuously strive to enhance our guests' experiences. We hope to welcome you back to Pension Mozart in the future for another enjoyable stay. Warm regards, Igor & the Mauracher Family Pension Mozart

Thank you, Priyanka, for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our location convenient, especially being so close to Naschmarkt. It's heartwarming to know the spacious, clean, and comfortable rooms, along with the beautiful street and surrounding restaurants, added to your experience. We strive to provide excellent value for money, and your feedback reassures us that we're on the right track. Your comments motivate us to continue improving our services and facilities to ensure every guest's visit is memorable. We hope to welcome you back to Pension Mozart on your next visit to Vienna. Safe travels and warm regards from all of us! Igor & the Mauracher Family

Thank you for choosing Pension Mozart and for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay, especially noting the cleanliness of your room and the helpfulness of our staff. We strive to greet each guest with warm hospitality—even remotely—so your kind words are truly appreciated. We’re glad you found our property comfortable. Although you rated our location at 7.5, we hope you had the opportunity to explore some nearby attractions such as the Naschmarkt, MuseumsQuartier, and the Opera, all within walking distance. If there’s anything we could improve regarding directions or recommendations (e.g., local shops, restaurants, or public transit), please let us know. We want every guest to have an easy and enjoyable time discovering Vienna from our central, historic neighborhood. Should you decide to visit us again, we’d be happy to assist in any way—be it offering tips for a quieter courtyard-oriented room, sharing a detailed parking guide, or explaining how to best use our contactless check-in/out system. Our goal is always to ensure that your stay is seamless and enjoyable from start to finish. Thank you once more for your review, Basile. We truly appreciate your support and look forward to welcoming you back on your next trip to Vienna! Warm regards, Igor & the Mauracher Family Pension Mozart

Muito obrigado por compartilhar aqui a sua experiência conosco. É um prazer saber que apreciou o fato de ter ficado em um apartamento espaçoso, com cozinha equipada e áreas bem organizadas, além de destacar a limpeza do ambiente. Ficamos felizes que tenha se sentido confortável e aproveitado ao máximo sua estadia. Lamentamos que a janela interior não tenha correspondido totalmente às suas preferências. Como estamos em um edifício histórico no centro de Viena, alguns quartos têm janelas que dão para o corredor ou para áreas internas, mas sempre buscamos oferecer opções que atendam às diferentes necessidades dos hóspedes. Em uma próxima visita, por favor nos informe com antecedência se prefere um quarto com vista externa; faremos o possível para organizar uma acomodação que atenda melhor às suas expectativas. Agradecemos sinceramente a sua avaliação. Estamos à disposição para o que precisar, sempre preparados para ajudá-lo por telefone ou WhatsApp durante a sua estadia. Esperamos ter o prazer de recebê-lo novamente e proporcionar uma experiência ainda mais agradável. Atenciosamente, Igor & a Família Mauracher Pension Mozart

Milá/Milý Mijasalo, děkujeme Vám za Váš pobyt v Pensionu Mozart a za to, že jste si udělala čas a podělila se o své dojmy. Máme velkou radost, že jste ocenila naši skvělou polohu „blízko v centru“ – právě snadná dostupnost hlavních památek je jedním z našich největších lákadel. Zvlášť nás také těší, že jste byla spokojená s pohodlím postele a že poměr kvality a ceny vyhodnocujete tak pozitivně. Vaše hodnocení čistoty a personálu na úrovni 7,5 nám naznačuje, že je tu prostor pro zlepšení. Pokud máte konkrétní tipy či připomínky, neváhejte se o ně s námi podělit – rádi bychom věděli, co bychom mohli udělat ještě lépe, abychom Váš pobyt učinili dokonalejším. Doufáme, že Vás brzy opět přivítáme v našem historickém domě s moderním vybavením a bezkontaktním check-inem. Kdybyste během příští návštěvy cokoliv potřebovala, budeme k dispozici na telefonu nebo WhatsAppu, abychom okamžitě pomohli. Děkujeme ještě jednou za Vaši důvěru a budeme se těšit na Váš další pobyt! S přátelským pozdravem, Igor & rodina Mauracher Pension Mozart, Vídeň