Vienna, in our guests’ words.

Thank you so much for your fantastic review! We are absolutely thrilled to hear that your stay at Pension Mozart was a perfect 10 across the board. It's wonderful to know that you found your room to be big, clean, and comfortable, and that you enjoyed our coffee—something we take pride in! We’re especially pleased that you appreciated the helpful information provided by our team. Our goal is to ensure that each guest has a memorable experience, and your kind words are truly rewarding. Our central location in Vienna, combined with our comfortable rooms and attentive service, aims to offer an ideal base for exploring the city. Whether it's local attractions, dining recommendations, or transportation tips, we're always here to help. Thank you again for choosing Pension Mozart. We hope to welcome you back soon for another exceptional stay. If you have any special requests or need assistance planning your next trip, feel free to reach out. Warm regards, Igor & the Mauracher Family Pension Mozart, Vienna

Grazie mille per la tua recensione dettagliata e per aver scelto la nostra Pensione Mozart per il tuo soggiorno a Vienna. Siamo davvero lieti di sapere che hai apprezzato così tanto la nostra ubicazione centrale, che permette un facile accesso alle meraviglie della città, e che tu abbia trovato la stanza accogliente e pulita. La nostra squadra si impegna a offrire ambienti impeccabili e ospitalità calorosa, ed è gratificante vedere questi aspetti riflessi nel tuo feedback. Comprendiamo che la presenza dell’impalcatura fuori dalla finestra possa essere stata un punto critico. Attualmente, i lavori esterni sull’edificio sono gestiti dal proprietario e mirano a preservare il carattere storico unico che contraddistingue la nostra pensione. Abbiamo ridotto le tariffe fino al 40% durante questo periodo per compensare eventuali disagi, come chiaramente indicato sulla nostra piattaforma di prenotazione. Rimaniamo disponibili per aiutarti a trovare la soluzione più adatta alle tue esigenze future. Ti invitiamo a contattarci direttamente se dovessi programmare un altro viaggio a Vienna: saremo felici di offrire una camera che risponda ancor meglio alle tue aspettative, magari con una visuale più gradevole. Siamo ansiosi di darti nuovamente il benvenuto nel nostro piccolo angolo di Vienna e di offrirti un’esperienza ancora più straordinaria! Un caro saluto, Igor & Famiglia Mauracher Pensione Mozart

Thank you very much for sharing your experience and for choosing Pension Mozart for your stay in Vienna. We always appreciate hearing from our guests, as your feedback is crucial in our quest to provide an ever-improving customer service experience. I understand there was some confusion related to the automated messages you received. Please accept our apologies if the messages seemed generic. Our intention is always to streamline the communication to ensure that all pertinent information is relayed efficiently and clearly. We appreciate you bringing this to our attention and will review our communication process to make improvements where necessary. Regarding not matching reservation details in our internal confirmation compared to what was shown on Booking.com, this occasionally happens due to special promotions or specific discounts applied by Booking.com that we do not control directly. We aim to be as transparent as possible with our pricing and apologize for any confusion this may have caused. We're grateful that you found the location excellent and the automation of our services to your convenience. We hope that these aspects made your experience in Vienna pleasant, allowing you to explore all the wonderful sights near our historic site with ease. If you have any further feedback or need assistance in the future, please do not hesitate to reach out to us directly. Your satisfaction and comfort are of utmost importance to us, and we are committed to ensuring that your next stay is even more enjoyable. Warm regards, Igor

Thank you very much for your comment and for sharing your experience with us. We apologize for any confusion that occurred when booking—we completely understand how frustrating it can be to arrive at a hotel that is different from what you had planned. However, we are happy that after the second day you began to enjoy both the room and the area, which is full of restaurants and pleasant options for evening strolls. We also appreciate you mentioning the current renovations: we do our best to maintain a calm and welcoming environment even during occasional renovations, with rates adjusted to reflect possible inconveniences. We are pleased to hear that you found the atmosphere at Pension Mozart to be positive, despite the ongoing renovations to the building. It was a pleasure to welcome you and we hope to have the opportunity to welcome you again soon, always offering our best service. Best regards, Igor & Mauracher Family Pension Mozart – Vienna

Thank you so much for your glowing review and for choosing Pension Mozart for your stay in the heart of Vienna! We’re thrilled that you found everything to your liking with a perfect score of 10 across all categories. It truly warms our hearts to hear that you enjoyed our great location, which is ideal for exploring Vienna’s cultural and historical attractions. Your kind words about our staff are greatly appreciated. Providing helpful and attentive service is our top priority, and it's fantastic to know that we succeeded in ensuring your comfort throughout your stay. Cleanliness and comfort are at the forefront of our guest experience goals, and we're delighted to hear that your room met your high standards. The convenience of our secure access codes and key locker is designed to offer an easy and stress-free check-in, and we’re glad it worked seamlessly for you. We continuously strive to provide outstanding value for money without compromising quality, as reflected in your review. Thank you again, Elzbieta, for your wonderful feedback and for staying with us. We’d be thrilled to welcome you back to Pension Mozart on your next visit to Vienna. Warm regards, Igor & the Mauracher Family Pension Mozart

Vážená Moniko, děkujeme vám za to, že jste si udělala čas a podělila se o své zkušenosti s pobytem v Pensionu Mozart. Jsme rádi, že jste si užila naši centrální polohu, jen kousek od rušných trhů a centra Vídně. Je skvělé vědět, že jste naše ubytování našla čisté a útulné, s veškerým vybavením v perfektním stavu. Těší nás, že jste ocenila naši radu ohledně dostupnějších možností parkování – ve Vídni je to opravdu cenný tip. Naším cílem je vždy zpříjemnit váš pobyt pohodlností a místními tipy. Ohledně zmínky o pavučinách na stropě se upřímně omlouváme za toto přehlédnutí. Čistota je naší hlavní prioritou a již jsme tuto záležitost projednali s naším úklidovým týmem, aby se to neopakovalo. Vaše zpětná vazba je neocenitelná při udržování našich vysokých standardů. Je skvělé dostat tak pozitivní hodnocení ve všech kategoriích, včetně personálu, čistoty a vybavenosti, což skutečně odráží náš závazek k mimořádnému zážitku pro hosty. Nicméně jsme si všimli vašeho hodnocení ohledně poměru cena/výkon a neustále se snažíme nabízet konkurenční ceny při zachování kvality služeb. Děkujeme, že jste si vybrala Pension Mozart, a těšíme se na vaši opětovnou návštěvu pro další příjemný pobyt ve Vídni. Pokud máte jakékoli specifické preference nebo dotazy ohledně ubytování či atrakcí během vaší další návštěvy, neváhejte nás kontaktovat. S pozdravem, Igor a rodina Mauracher Pension Mozart

Dear boosibabs, thank you for your kind words and for recommending us. We are delighted to hear that you enjoyed our perfect location, clean rooms, comfortable beds, and great coffee making facilities. Your feedback is truly appreciated. We are constantly working on improving our services, and we appreciate your suggestion regarding the air conditioning. We are glad you found the check-in process easy and enjoyed the nearby restaurants and coffee shops. It's great to hear that you took advantage of our convenient location near the Hofgarten and Museumsquarter. We look forward to welcoming you back soon. Warm regards, Igor

Thank you so much for your wonderful review and for choosing Pension Mozart for your stay in Vienna! We are thrilled to learn that you found our renovated room to be very clean, and our staff to be exceptionally helpful and responsive. Your perfect scores across the board make our day, and we sincerely appreciate your kind words. Our team takes great pride in ensuring that every guest has a seamless experience, from the cleanliness of our accommodations to the ease of access through our contactless system. It's truly rewarding to know that our efforts contributed to making your stay comfortable and enjoyable. You particularly highlighted our "perfect location for art lovers," and we couldn't agree more. Our central positioning, just steps away from renowned cultural hotspots like the MuseumsQuartier and the Naschmarkt, allows guests to immerse themselves in Vienna's vibrant art scene. Your mention of "value for money" reflects the very standards we strive to uphold—offering high quality at competitive rates in a newly renovated setting. We warmly welcome you back to discover even more cultural gems next time you're in Vienna. Thank you again for your fantastic feedback. If you have any additional requests or needs for your next visit, feel free to reach out. Warm regards, Igor & the Mauracher Family Pension Mozart

Dear Maja, thank you for your positive feedback and for choosing Pension Mozart. We are glad to hear that you enjoyed the perfect location and the spacious, well-equipped, and clean apartment. We appreciate your suggestion regarding the sleeping arrangements, and we will take this into consideration for future improvements. Please note that our hotel policies aim to provide comfortable and high-quality bedding for our guests. We hope to welcome you back in the future. Best regards, Igor

Thank you so much for sharing your wonderful review of Pension Mozart. We're thrilled to hear that you found everything to be great during your stay, from the location to the apartment itself. It means a lot to us that you rated us a perfect 10 across all categories, including staff, cleanliness, facilities, comfort, and value for money. Our central location is indeed one of our most beloved features, placing you right in the heart of Vienna, close to iconic sites like the MuseumsQuartier, Naschmarkt, and Mariahilfer Straße. We are delighted that you enjoyed the ease of exploring Vienna from our doorstep. We strive to maintain the highest standards of cleanliness and provide exceptional comfort in our newly renovated apartments, and it’s gratifying to know our efforts met your expectations. Our dedicated team is always here to make your stay seamless and memorable, offering contactless check-in and 24/7 support via WhatsApp or phone to ensure you have everything you need. Thank you once again for choosing Pension Mozart. Your recommendation is invaluable, and we look forward to welcoming you back on your next visit to Vienna. Feel free to reach out with any special requests; we're here to assist you anytime. Warm regards, Igor & the Mauracher Family Pension Mozart

Thank you so much for your outstanding review! We're thrilled to hear that you enjoyed your stay at our apartment. Your perfect scores in all categories truly motivate us to continue providing excellent service. The location of our property is indeed one of our greatest assets, allowing guests like you to walk to all the exciting museums and cathedrals Vienna has to offer. Being situated near several restaurants and having an Irish pub in the same building is certainly a big plus, and we're glad you enjoyed relaxing there after exploring the city. We strive to maintain a high standard of cleanliness and comfort, and it's wonderful to know that these efforts contributed to your enjoyable stay. Our team is committed to being responsive and helpful, and we're delighted that we could enhance your Vienna experience. We look forward to welcoming you back on your next visit, and we hope our accommodation will be available when you return. Feel free to reach out if you need any assistance or have special requests. Warm regards, Igor & the Mauracher Family Pension Mozart

Thank you immensely for your perfect review and for choosing Pension Mozart for your recent stay! We are thrilled to hear that your experience exceeded your expectations across all aspects, from our facilities and cleanliness to our superb location right in the heart of Vienna. It’s particularly gratifying to know that you found more space than anticipated and everything you needed for a comfortable stay. We pride ourselves on maintaining a pristine and well-run environment, ensuring our guests can fully relax and enjoy Vienna’s cultural charms. We understand that the multitude of codes required for entry can be a bit overwhelming. Our contactless self-check-in process is designed for both security and flexibility, offering you the freedom to arrive at your own leisure. Still, we appreciate the feedback and are continually refining our approach to make it as user-friendly as possible. Should your travels bring you back to Vienna, we’d be delighted to welcome you once again. We aim to further enhance our services so that each visit is as seamless and delightful as the last. Thank you once again for your glowing recommendation. We look forward to hosting you in the future! Warmest regards, Igor & the Mauracher Family Pension Mozart

Grazie mille per aver condiviso la tua esperienza presso la Pension Mozart! Siamo lieti di sapere che hai apprezzato la nostra posizione eccellente e comoda, a pochi passi dal centro di Vienna. È meraviglioso sapere che l'ambiente tranquillo ha contribuito al tuo soggiorno rilassante. Apprezziamo il tuo feedback sulle pulizie del bagno e della tua camera, poiché la pulizia è una priorità assoluta per noi. Teniamo molto a mantenere standard elevati e ci impegniamo a migliorare costantemente. Per quanto riguarda la tua valutazione sul comfort del letto, ci teniamo a precisare che abbiamo scelto materassi di media durezza per accontentare una vasta gamma di preferenze. Purtroppo, comprendiamo che il comfort è soggettivo e cercheremo ulteriori soluzioni per soddisfare i nostri ospiti al meglio. Siamo situati vicino alla stazione della linea verde Kettenbrückengasse, il che rende semplice esplorare attrazioni come il Naschmarkt e il MuseumsQuartier. In caso di future visite, saremo felici di offrirti una camera che meglio si adatta alle tue esigenze per garantirti un soggiorno ancora più piacevole e comodo. Grazie ancora per aver scelto la Pension Mozart, e speriamo di accoglierti di nuovo presto per continuare a scoprire la splendida Vienna. Cordiali saluti, Igor & Famiglia Mauracher Pension Mozart

Αγαπητή ΜΑΡΙΑ, Σας ευχαριστούμε πολύ που αφιερώσατε χρόνο για να μοιραστείτε τις σκέψεις σας σχετικά με τη διαμονή σας στο Pension Mozart. Είμαστε χαρούμενοι που βρήκατε το δωμάτιο άνετο και ελπίζουμε ότι απολαύσατε τον χρόνο σας εξερευνώντας την όμορφη πόλη της Βιέννης. Εκτιμούμε τα σχόλιά σας σχετικά με τη διαδικασία εισαγωγής δύο κωδικών για πρόσβαση στο δωμάτιο. Στόχος μας είναι να προσφέρουμε μια ασφαλή και ομαλή εμπειρία check-in για όλους τους επισκέπτες μας, χρησιμοποιώντας αυτό το σύστημα για να διασφαλίσουμε την ασφάλεια και την ιδιωτικότητα των καταλυμάτων μας. Κατανοούμε, ωστόσο, ότι αυτό μπορεί να ήταν κάπως δύσκολο και ζητάμε ειλικρινά συγγνώμη για οποιαδήποτε αναστάτωση προκλήθηκε. Είναι η κορυφαία μας προτεραιότητα να κάνουμε όλες τις διαμονές όσο το δυνατόν πιο απρόσκοπτες και ευχάριστες. Εάν έχετε προτάσεις για το πώς μπορούμε να βελτιώσουμε τις υπηρεσίες ή τις εγκαταστάσεις μας, μη διστάσετε να επικοινωνήσετε μαζί μας. Εκτιμούμε βαθύτατα τα σχόλια των επισκεπτών μας και πάντα αναζητούμε τρόπους για να ενισχύσουμε την εμπειρία των επισκεπτών μας. Ελπίζουμε να έχουμε την ευκαιρία να σας καλωσορίσουμε ξανά στο Pension Mozart στο μέλλον. Και πάλι, σας ευχαριστούμε που επιλέξατε να μείνετε μαζί μας και για τα κατατοπιστικά σας σχόλια. Θερμούς χαιρετισμούς, Ιγκόρ

Thank you for sharing your review on Booking.com. We value every piece of feedback we receive as it helps us to enhance our service and better cater to our guests' needs. We noticed your concerns regarding the noise from the nearby pub and we understand that despite the many positives of your stay, this aspect has impacted your overall experience at Pension Mozart. It's important to us that all our guests have a comfortable and enjoyable stay, and we're sorry to hear that the noise disrupted your rest. During the reservation process, you highlighted a preference for a quieter room, and we endeavored to accommodate this request by upgrading your room to our deluxe apartment, which is positioned as far away from the noise source as possible, at no additional cost. We hoped this gesture would contribute to a more restful and enjoyable stay. We strive to be transparent about our location and the lively urban atmosphere it offers. As mentioned in our communication and outlined in the reviews by past guests, the noise levels can vary and are largely dependent on activities at the pub, which operates independently from us. We understand that this dynamic aspect of our urban setting might not suit everyone, especially those seeking quieter environments. Moving forward, based on your valuable feedback, we will explore additional ways to improve our guests' comfort, such as offering earplugs as a courtesy. We appreciate your suggestion and recognize the importance of ensuring our guests have all they need for a pleasant stay. Should you choose to stay with us again in the future, we will make every effort to provide you with a room that meets your expectations for a quieter experience. Please feel free to contact us directly for any specific requests or concerns you might have. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and offer you a more comfortable and enjoyable stay at Pension Mozart. Warmest regards, Igor

Thank you for taking the time to review your stay with us. We are delighted that you were able to enjoy the central location of Pension Mozart. We are sorry to hear that the room did not fully meet your expectations. We would like to emphasize that we offer a diverse range of rooms. The compact double room you chose is clearly defined in its size and description, to provide our guests with the utmost transparency in their choice. Furthermore, we would like to draw your attention to the complimentary upgrade to a studio with a kitchen that we offered you. With this upgrade, we wanted to make your stay with us even more enjoyable. We hope that you were able to enjoy this additional comfort. Your feedback is very valuable to us, and we will use it to continuously improve our services and the guest experience. We would be pleased to welcome you back to Pension Mozart in the future and to offer you a completely satisfactory stay. Thank you again for your feedback. Kind regards, Igor